Refund policy

Return & Refund Policy – Sector Nine

We have a 14-day Return & Refund Policy, which means you have 14 days after receiving your item to request a return.

Eligibility

To be eligible for a return:

Your item must be in the same condition that you received it,

Unworn or unused,

With tags attached,

In its original packaging,

Accompanied by the receipt or proof of purchase.

How to Start a Return or Refund

  1. Send an email to sectorninee@gmail.com with the subject line:

    • Refund Request (if the item arrived damaged or faulty)

    • Return Request (if the item does not please you or does not fit)

  2. In your email, please include:

    • Your full name and order number

    • Clear photos of the item(s) showing the condition

  3. We will review your request and photos. Based on the inspection, we may accept or decline your return/refund request.

    "Please note that response times may vary, as we are currently receiving a high volume of emails. Rest assured, we will get back to you as soon as possible."

If Accepted

  • You will receive a PDF return form by email.

  • Print the form, repackage the items securely, and include the form in the parcel.

  • Ship the parcel back to the return address provided in the PDF.

Additional Information

  • The refund/return window is 14 days from the date you received your order. Requests made after this period cannot be accepted.

  • Return shipping costs are the responsibility of the customer unless the product arrived damaged or faulty.

  • Once the item is received and inspected, your refund will be processed to your original payment method.


Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sectorninee@gmail.com.

Questions?

You can always contact us for any return question at sectorninee@gmail.com.